Responsible Gaming at 7jata

At 7jata, responsible gaming is not a compliance checkbox — it is a core value embedded in the way we build and operate our platform. We believe that gambling, when approached with awareness and clear boundaries, can be an enjoyable and entertaining activity. Our role is to make sure that every player who chooses 7jata has access to the information, tools, and support they need to keep their gambling experience positive.

We recognise that a small proportion of players may develop patterns of gambling that are harmful to their financial wellbeing, mental health, or personal relationships. 7jata takes this risk seriously. We monitor player behaviour proactively, provide protective tools that are easy to access and activate, and maintain a trained support team equipped to assist any player who reaches out for help.

Our responsible gaming programme is built around four core principles:

• Prevention: We enforce strict age verification and provide clear information about the risks of gambling before a player ever places a bet.
• Empowerment: We give every player direct control over the limits and boundaries of their own account through self-service tools available around the clock.
• Early Intervention: We train our team to identify early warning signs of problem gambling and to initiate supportive contact with at-risk players proactively.
• Support: We provide easy access to confidential help resources and maintain a non-judgmental support channel for any player who needs assistance.

7jata operates an absolute minimum age requirement of 18 years for all players. No person under the age of 18 may register an account, make a deposit, place a bet, or participate in any game or promotion offered on the platform. This policy is non-negotiable and applies to all players regardless of location within Bangladesh.

How We Verify Age

At the point of registration, all players are required to confirm via a checkbox declaration that they are 18 years of age or older. However, a self-declaration alone is not sufficient. Before processing any withdrawal request — and at other times at our discretion — 7jata requires players to complete a full identity verification (KYC) process. This involves submitting a copy of a government-issued identity document such as a National Identity Card (NID), Passport, or Driving Licence, all of which display the holder's date of birth.

Where our verification team has reason to believe that an account may be held by a minor, the account will be suspended immediately pending review, regardless of any pending withdrawal or active bonus. Any funds deposited by a person found to be under the legal age will be returned to the originating payment method, and the account will be permanently closed.

What Parents and Guardians Should Know

If you share a device with a minor, we strongly recommend using device-level parental controls or dedicated parental control software to prevent access to gambling websites. You should also ensure that your 7jata login credentials — your username and password — are kept strictly confidential and are never accessible to anyone under the age of 18.

Problem gambling develops gradually and can be difficult to recognise in yourself. Many people experiencing gambling-related harm continue to believe their behaviour is under control. The following self-assessment questions are designed to help you reflect honestly on your current relationship with gambling. If you answer "yes" to two or more of these questions, we encourage you to reach out to our support team or consider using one of the player protection tools described in Section 04.

7jata provides a comprehensive suite of self-management tools that every registered player can access directly from their account settings panel. These tools are free to use, take effect without delay when they increase restrictions, and require no justification — you do not need to explain why you are setting a limit in order to activate one.

Self-exclusion is the most comprehensive player protection tool available on 7jata. When you self-exclude, your account is fully closed and all access to the platform is blocked for the duration of the exclusion period. Self-exclusion is available for a minimum period of six months and may be set for longer periods up to and including permanent exclusion.

What Happens When You Self-Exclude

• Your account is immediately suspended. You will not be able to log in, deposit, place bets, or access any part of the platform.
• All pending bonus offers and free bet awards are cancelled. Any remaining bonus balance is forfeited.
• Your registered email address and mobile number are added to our internal exclusion list, preventing you from re-registering a new account under the same contact details during the exclusion period.
• All marketing communications — including promotional emails, SMS alerts, and push notifications — are suspended for the duration of your exclusion. You will not receive any material that could encourage you to return to the platform.
• Any account balance remaining at the time of self-exclusion will be processed as a withdrawal to your most recently used payment method (bKash, Nagad, Rocket, Upay, or bank transfer) within five business days.

How to Request Self-Exclusion

You can initiate self-exclusion in two ways. First, you may log in to your account, navigate to the Responsible Gaming section of your account settings, and select "Self-Exclusion" to choose your exclusion period and confirm your request. The exclusion will take effect within minutes of confirmation. Alternatively, you may contact our support team directly at [email protected] with the subject line "Self-Exclusion Request". Our team will process your request and confirm exclusion within one business hour.

Returning After Self-Exclusion

If you have chosen a fixed-term self-exclusion period (e.g., six months or one year), your account will not be automatically reactivated when the period ends. To request reinstatement, you must contact our support team in writing. Before reactivating any self-excluded account, 7jata will require you to confirm that you have reflected on your gambling behaviour, and we may suggest a further cooling-off period or recommend that you speak with a support organisation before resuming play.

Permanent self-exclusion is irrevocable. A permanently excluded account cannot be reinstated under any circumstances.

Preventing underage access to gambling is one of 7jata's most important responsibilities. While our age verification process is designed to catch underage registration attempts, we recognise that children and teenagers in Bangladesh may share devices with adult family members who hold legitimate 7jata accounts. The following measures can help parents and guardians ensure that minors in their household do not gain access to the platform.

Practical Steps for Parents and Guardians

• Log out after every session: Always log out of your 7jata account when you have finished playing, especially on shared or family devices. Never save your login credentials in a browser on a shared device.
• Use strong, unique passwords: Choose a password for your 7jata account that a child could not easily guess. Do not write it down in an accessible location.
• Enable device-level parental controls: Both Android and iOS devices include built-in parental control features that can restrict access to specific websites and applications. Consider enabling these controls on any device that minors use regularly.
• Use parental control software: Third-party parental control tools can provide more granular filtering of gambling-related content across all browsers and applications on a device.
• Talk to your children about gambling: Open, age-appropriate conversations about the risks of gambling — including the fact that gambling is strictly for adults aged 18 and above — are one of the most effective preventive measures available.

Reporting Suspected Underage Access

If you suspect that a person under the age of 18 has accessed or registered an account on 7jata — whether your own child or someone else — please contact our support team immediately at [email protected]. Provide as much detail as possible, including the account username or registered email if known. We will investigate and take appropriate action without delay.

7jata encourages any player who is concerned about their own gambling behaviour — or that of someone they know — to seek support promptly. Problem gambling is a recognised condition that responds well to early intervention. The support resources listed below are available to players in Bangladesh and provide free, confidential assistance.

Warning Signs to Watch For in Others

If a friend or family member is experiencing gambling-related difficulties, they may display some of the following behaviours. Being able to recognise these signs in others is the first step toward encouraging them to seek help.

• Unexplained financial difficulties, including requests to borrow money or unexplained debt
• Secretive behaviour around their phone, computer, or financial accounts
• Withdrawal from social activities, mood swings, or heightened anxiety
• Neglect of work, family, or personal responsibilities
• Frequently discussing gambling outcomes — wins and losses — or preoccupation with betting odds and markets

How to Help Someone You Are Concerned About

Approach the conversation with empathy and without judgment. Let them know that you have noticed the changes in their behaviour and that you are concerned for their wellbeing. Avoid ultimatums or aggressive confrontation, which can cause a person to become defensive and withdraw. Offer to help them find support resources or to accompany them to seek professional advice. If they are ready to take action, the tools described on this page are available to them at any time through their 7jata account.

External Support Organisations

While 7jata provides robust internal support tools and a dedicated responsible gaming team, we also recognise the value of independent, specialist support. Players and their families in Bangladesh are encouraged to seek assistance from qualified mental health and addiction support services. If you are unsure where to start, our support team can provide guidance on finding appropriate help in your area.

7jata's responsible gaming support team is dedicated exclusively to player welfare. If you have any concerns about your gambling behaviour, wish to activate a protective tool, need help placing yourself on the self-exclusion list, or simply want to talk through your situation with someone who understands, our team is here for you — without judgment and in complete confidence.

All responsible gaming enquiries are handled by trained staff who are equipped to listen, provide information about available tools, and signpost you to appropriate external resources where needed. We treat every conversation with the seriousness and sensitivity it deserves.