7jata Privacy Policy

7jata collects personal data from you in several ways: directly when you register an account or interact with our platform, automatically through your use of our website, and from third parties where necessary to verify your identity or prevent fraud. The categories of personal data we collect are described below.

Registration and Account Data

When you create a 7jata account, we collect the information you provide during the registration process. This includes your full legal name, date of birth, residential address (within Bangladesh), email address, and mobile phone number. This data is required to create and maintain your account, verify your eligibility to use the platform, and comply with Know Your Customer (KYC) obligations.

Identity Verification Data

Before processing any withdrawal request, and at other times at our discretion, 7jata requires you to complete identity verification. In connection with this process, we collect copies of government-issued identity documents such as your National Identity Card (NID), Passport, or Driving Licence, as well as supporting documents such as utility bills or bank statements for proof of address. Where applicable, we may also collect proof of ownership of the payment method used for deposits.

Financial Transaction Data

When you make a deposit or withdrawal, we collect transactional data including the payment method used (e.g., bKash, Nagad, Rocket, Upay, bank transfer, Visa, or Mastercard), the transaction amount in Bangladeshi Taka (BDT), the date and time of the transaction, and the transaction reference number provided by your payment provider. We do not store full card numbers or mobile banking PINs on our servers.

Usage and Behavioural Data

As you use the 7jata platform, we automatically collect data about your interaction with the site. This includes your IP address, device type, operating system, browser type and version, pages visited, session duration, games played, bet amounts and outcomes, and clickstream data. This data is used primarily for platform security, fraud detection, and service improvement purposes.

Communications Data

If you contact 7jata's customer support team — whether by email, live chat, or any other channel — we retain a record of that communication, including the content of messages and any files or screenshots you provide. This record is used to resolve your query, improve our service quality, and as a reference in the event of any subsequent dispute.

7jata processes your personal data only where there is a lawful basis for doing so. The principal purposes for which we use the personal data we collect are set out below, together with the lawful basis applicable to each purpose.

Account Management and Service Delivery

We use your registration and account data to create and maintain your player account, authenticate your login sessions, process your deposits and withdrawals, credit bonus funds, and deliver the core services of the platform — including access to casino games, live casino, crash games, and cricket and sports betting markets. The lawful basis for this processing is the performance of a contract between you and 7jata.

Identity Verification and KYC Compliance

We are required by best-practice anti-money laundering (AML) standards to verify the identity of our players before processing withdrawals and, in certain circumstances, before permitting continued use of the platform. We use your identity documents and other verification data to satisfy these obligations. The lawful basis is compliance with a legal obligation and the protection of our legitimate interests in preventing fraud and financial crime.

Fraud Prevention and Security

7jata uses usage data, financial transaction data, and device information to detect and prevent fraudulent activity, unauthorised account access, and abuse of our promotional systems. This includes automated screening of transactions and login events against known fraud patterns, as well as manual review of flagged accounts. The lawful basis is our legitimate interest in maintaining a secure and trustworthy platform.

Customer Support

We use your account data and communications history to respond to your support queries, investigate complaints, and resolve disputes. Support interactions may be reviewed internally for quality assurance and training purposes. The lawful basis is performance of our contractual obligations and our legitimate interest in maintaining service quality.

Marketing and Promotions

With your prior consent, 7jata may use your email address and, where applicable, your mobile number to send you information about promotions, bonuses, seasonal offers (including cricket season specials, BPL promotions, and Eid offers), and platform news. You may withdraw your consent to marketing communications at any time. The lawful basis for marketing processing is your explicit consent.

Responsible Gaming Compliance

7jata uses your gaming behaviour data — including session frequency, bet sizes, deposit patterns, and self-exclusion history — to monitor for signs of problem gambling and to apply responsible gaming tools such as deposit limits, session time limits, and self-exclusion. The lawful basis is compliance with our responsible gaming obligations and the protection of your vital interests as a player.

7jata does not sell, rent, or trade your personal data. We share your data with third parties only in the specific circumstances described below, and only to the minimum extent necessary to fulfil the stated purpose. All third parties with whom we share personal data are required to process that data in accordance with applicable data protection standards and under binding contractual terms.

Game and Technology Providers

To deliver the full range of games available on the platform, 7jata works with licensed third-party game studios and technology providers including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. These providers may receive your account session token and basic player identifier in order to load and operate their games within the 7jata environment. They do not receive your full personal profile or payment information.

Payment Processing Partners

To process deposits and withdrawals, 7jata shares the minimum necessary financial data with payment providers including bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, and international card processors. The data shared is limited to what is required to authenticate and complete the relevant transaction. These providers operate their own privacy policies governing their handling of transaction data.

Identity Verification Services

Where 7jata uses third-party KYC or identity verification services to assist in processing your identity documents, those providers act as data processors on our behalf and are contractually prohibited from using your data for any purpose other than providing the verification service to 7jata.

Legal and Regulatory Disclosure

7jata may disclose personal data to law enforcement agencies, regulatory bodies, or other authorities where required to do so by applicable law, court order, or legitimate legal process. In such cases, disclosure will be limited to the specific data requested and will be conducted in accordance with applicable legal procedures.

Business Transfers

In the event that 7jata undergoes a merger, acquisition, or sale of all or a material part of its business assets, your personal data may be transferred to the acquiring entity as part of that transaction. If such a transfer occurs, 7jata will take reasonable steps to ensure that the recipient entity adopts privacy practices consistent with this Privacy Policy and will notify affected players via the registered email address on file.

7jata uses cookies and similar tracking technologies on its website to support core platform functionality, remember your session and preferences, and gather aggregate analytics data to help us understand how the platform is used and where it can be improved. This section explains the types of cookies we use and how you can manage them.

Strictly Necessary Cookies

These cookies are essential for the 7jata website to function correctly. They include session cookies that maintain your authenticated login state across pages, security cookies that protect against cross-site request forgery (CSRF), and load-balancing cookies that ensure consistent server performance. Strictly necessary cookies cannot be disabled without fundamentally impairing your ability to use the platform.

Functional Cookies

Functional cookies allow the platform to remember your preferences between sessions. Examples include your preferred language settings, display preferences within the game lobby, and whether you have previously acknowledged certain platform notices. These cookies do not track your activity across other websites.

Analytics Cookies

7jata uses first-party analytics cookies to collect aggregate, anonymised data about how visitors interact with the platform — including which pages are visited most frequently, how long sessions last, and where users navigate from and to. This data is used solely to improve platform performance and user experience. We do not use third-party analytics providers that build cross-site user profiles.

Managing Your Cookie Preferences

Most web browsers allow you to manage cookies through the browser settings menu. You can typically choose to block all cookies, accept only certain categories, or delete existing cookies at any time. Please be aware that disabling strictly necessary cookies will impair the functionality of the 7jata platform and may prevent you from logging in or completing transactions. For guidance on managing cookies in your specific browser, refer to your browser's help documentation.

7jata takes the security of your personal data seriously and has implemented a range of technical and organisational measures designed to protect your information against unauthorised access, accidental loss, alteration, disclosure, or destruction.

Technical Safeguards

• SSL/TLS Encryption: All data transmitted between your browser and the 7jata platform is encrypted using industry-standard Transport Layer Security (TLS). This protects your login credentials, personal data, and financial transaction details from interception during transmission.
• Data Encryption at Rest: Sensitive personal data stored in our systems — including identity documents and payment references — is encrypted at rest using strong encryption standards. Encryption keys are managed separately from the encrypted data.
• Access Controls: Access to personal data within 7jata's systems is restricted on a strict need-to-know basis. Only authorised personnel whose role requires access to specific categories of data are granted that access, and all access events are logged for audit purposes.
• Two-Factor Authentication: Internal system access for 7jata staff is protected by multi-factor authentication. We also offer two-factor authentication (2FA) to players as an additional account security measure, which we strongly recommend enabling.
• Intrusion Detection and Monitoring: 7jata's infrastructure is monitored continuously for anomalous activity, intrusion attempts, and security threats. Automated alerting systems notify our security team of potential incidents in real time.

Organisational Safeguards

• All 7jata staff who handle personal data receive training on data protection responsibilities and the requirements of this Privacy Policy.
• Third-party service providers who process personal data on our behalf are vetted for their data security practices and are contractually required to maintain appropriate security standards.
• In the event of a confirmed personal data breach that is likely to result in risk to affected individuals, 7jata will notify affected players via the registered email address on file as promptly as circumstances allow.

7jata retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required or permitted by applicable law. The retention periods applied to the principal categories of personal data are summarised below.

When personal data has reached the end of its applicable retention period, it is securely deleted or anonymised in a manner that prevents reconstruction of the original information. Where data is anonymised rather than deleted, the anonymised dataset may be retained indefinitely for aggregate statistical or analytical purposes, as it no longer constitutes personal data.

In some cases, retention beyond the standard periods set out above may be necessary — for example, where data is required as evidence in ongoing litigation, regulatory investigation, or dispute resolution proceedings. In such cases, data will be retained until the relevant matter is fully resolved.

As a player on 7jata, you have a number of rights regarding the personal data we hold about you. These rights are described below, along with guidance on how to exercise them. All rights requests should be submitted to [email protected], clearly identifying the right you wish to exercise and providing sufficient information to verify your identity.

• Right of Access: You have the right to request a copy of the personal data that 7jata holds about you. Upon receipt of a verified access request, we will provide a summary of the data we hold, the purposes for which it is processed, and any third parties with whom it has been shared.
• Right to Rectification: If you believe that any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected or updated. Minor corrections — such as updating your mobile number or address — can be made directly from your account settings.
• Right to Erasure: You have the right to request the deletion of your personal data in certain circumstances — for example, where the data is no longer necessary for the purpose for which it was collected, or where you withdraw consent and there is no other lawful basis for processing. Please note that this right is subject to retention obligations under applicable law; we may be unable to delete certain categories of data (such as KYC and financial records) before their mandatory retention period has expired.
• Right to Restrict Processing: In certain circumstances — for example, while a dispute about the accuracy of your data is being resolved — you have the right to request that 7jata restricts the processing of your personal data to storage only.
• Right to Data Portability: Where we process your data by automated means on the basis of your consent or our contract with you, you have the right to receive a copy of that data in a structured, commonly used, and machine-readable format.
• Right to Withdraw Consent: Where processing is based on your consent — for example, marketing communications — you may withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal. To withdraw consent to marketing, use the unsubscribe link in any marketing email or contact support.

7jata will respond to verified rights requests within a reasonable timeframe and in any event within 30 calendar days of receipt. If a request is complex or if a large volume of requests is received simultaneously, we may extend this period by a further 30 days, in which case we will notify you of the extension and the reason for it.

Updates to This Policy

7jata reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or platform operations. When material changes are made to this policy, we will notify registered players by sending a notification to the email address on file at least 14 days before the updated policy takes effect. The effective date at the top of this document will be updated to reflect the date on which the revised policy comes into force.

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal data. Your continued use of the 7jata platform after the effective date of any revision constitutes your acknowledgement of the updated policy.

Contact Us About Privacy

If you have any questions, concerns, or complaints about the way 7jata handles your personal data, or if you wish to exercise any of the privacy rights described in Section 07, please contact our support team using the details below. All privacy-related enquiries are handled with strict confidentiality and will be responded to within the timeframes stated in this policy.

Email: [email protected]
Operating Hours: 7 days a week, Bangladesh Standard Time (BST, UTC+6)
Response Time: Within 2 business days for general enquiries; within 30 days for formal rights requests